Queensland Auxiliary Firefighter Association privacy policy
Introduction
QAFA regards customer privacy as an important part of its relationship with customers. This policy applies to all users and conforms to internet privacy standards. Questions or concerns should be directed to the State Secretary via Contact Us.
Collection of information
To provide the best service possible, QAFA may require information. Correspondence may be collected and stored, particularly for sales, support, accounts and email. Information may be collected through telephone, email, mail, fax or directly through the website.
Use of collected information
Collected details are used to provide products or services and a high level of customer service. Correspondence may be recorded to provide service references and assist staff development.
Storage of collected information
The security of personal information is important to QAFA. When sensitive information is entered, QAFA uses secure socket layer technology. Where credit-card details are collected, they are passed on for processing as required and are not permanently stored in full. QAFA follows generally accepted industry standards to protect information during transmission and once received.
Access to collected information
If personally identifiable information changes, or if you no longer want QAFA’s service, you may correct, update, delete or deactivate it by contacting QAFA.
Orders
When purchasing a product or service, QAFA may request contact information such as name, email and postal address, and financial information such as payment-card details. This is used for billing and fulfilling orders. If there is a processing issue, QAFA will use the information to make contact.
Communications
QAFA uses personally identifiable information for essential communications, accounts information and critical service details. It may also use information for promotional email. You may request removal from mailing lists at any time. You will be notified when personal information is collected by a third party that is not QAFA’s agent or service provider.
Third parties
QAFA may use third parties to provide essential services or business processes and may share details as necessary to provide those services. These third parties are prohibited from using information for any other purpose. QAFA does not share details with third parties for unrelated or unknown uses.
Legal, links and changes
QAFA may disclose information as required by law or to protect its rights. External links are not covered by this policy. QAFA may modify this policy at any time and will post changes here, on the homepage, by email or by notice where material changes are made.